Our Policies

Furniture Care

To preserve and maintain your Brighton Collection Furniture product, please adhere to the following guidelines:

DO:

Do use and enjoy your furniture.

Do wipe with a damp micro fibre cloth and be particularly careful if there is a lot of build-up of dust.  Once the piece is clean, buff to a shine with a soft dry micro-fibre cloth. (NB: Be sure to wring out the cloth first so that it is only damp, not soaked).

Do use a mild environmentally friendly detergent. Always dry your furniture afterwards using a dry cloth. Do not use abrasive detergents or abrasive sponges or cloths. 

Do use only warm water to clean off any spillages or food, taking care to act promptly when they occur.   

DO NOT:

Do not use silicone based cleaning agents or polishes on the surface. This can cause serious damage to the finish. It is not necessary to wax lacquered surfaces.

Do not leave your piece for prolonged periods in direct sunlight as this will accelerate the ageing process;  light can cause timber to discolour or even to crack and/or dry out. Wood is a natural resource that is affected by the environment it is placed in. 

Do not place hot or extremely cold plates or other items directly onto the surface of the furniture.

Do not allow the furniture to become very wet in any way as this may penetrate into the timber and cause problems 

Do not slide or drag items across the surface of the furniture as this will cause scratches and dents.

Do not locate furniture items directly under or in front of hot lamps, strong lighting, radiators, fireplaces or any other form of naked flame or heat source.

If you have any questions please email [email protected] or contact the office for support on 0207 384 9000.

Terms and Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply to you any of the products listed on our website www.thebrightoncollection.co.uk (our site). Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

Information about The Brighton Collection

www.thebrightoncollection.co.uk is a site operated by John Tanous Limited. We are registered in England and Wales under company number 502636 and our registered main trading address is John Tanous Ltd, Unit 2 Valley Farm, Reeds Lane, Sayers Common, West Sussex, BN6 9JQ. Our VAT number is 227 1591 68. You can email us at: [email protected]

Payment

We only accept PayPal. Your payment will be processed immediately upon ordering.

Receipt of Order Confirmation

You will receive an order receipt confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence.  If you do not receive this email please contact [email protected], so that we may investigate and confirm that your order has been placed successfully.

Pricing

Prices include VAT at 20% and delivery charges unless otherwise stated. We reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT. 

Reproduction

The Brighton Collection takes the utmost care to ensure that product information and colours are accurate. Due to the limitations of the photographic process, goods may not be exactly the same colour as shown. We do show the RAL colours of all our products on the specification sheet. 

Product Information

We do our very best to ensure that all items you see are as close as possible to the photographs shown, but, since they are not mass-produced, and they are handmade and hand finished, slight variations in colour and size may occur from time to time. We hope that you understand this and appreciate the skill and craftsmanship required to make such high quality products.

 Delivery

We will give you an estimated time frame within which you can expect to receive your goods. Please note this is only approximate. Goods will be sent to the address given by you in your order.

Overseas Deliveries

Unfortunately due to availability of delivery service, accessibility to property, local customs costs/regulations, transport mode and shipment size, we are unable to deliver internationally.

Returns Policy

E-mail [email protected] immediately if the item has arrived damaged and include your sales order number along with contact details and proof of damage. We can arrange for the items to be collected and returned to us. Please make sure that the items are in their original packaging. We are unable to accept returns if you have changed your mind because this is a bespoke item made to order for you. 

Cancellation

You are entitled to cancel your contract if you wish providing you act within 7 working days of receipt of the goods.

If you wish to exercise this right prior to despatch of goods please email [email protected] or phone us on 0207 384 9000.

If your order has already been despatched please follow our returns information.

Liability

We shall have no liability to you for any delay in performing, or any failure to perform, any of our obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond our reasonable control. This includes but is not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

Legal Governance

This Website, any contracts between us and these Conditions are all governed by British Law.

Privacy and Cookies

At The Brighton Collection, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

What User Data We Collect

When you visit the website, we may collect the following data:

  • Your IP address.
  • Your contact information and email address.
  • Other information such as interests and preferences.
  • Data profile regarding your online behaviour on our website.

Why We Collect Your Data

We are collecting your data for several reasons:

  • To better understand your needs.
  • To improve our services and products.
  • To send you promotional emails containing the information we think you will find interesting.
  • To contact you to fill out surveys and participate in other types of market research.
  • To customise our website according to your online behaviour and personal preferences.

Safeguarding and Securing the Data

The Brighton Collection is committed to securing your data and keeping it confidential. The Brighton Collection has done all in its power to prevent data theft, unauthorised access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.

Our Cookie Policy

Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behaviour (analyse web traffic, web pages you spend the most time on, and websites you visit).

The data we collect by using cookies is used to customise our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.

Please note that cookies don’t allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.

If you want to disable cookies, you can do it by accessing the settings of your internet browser. (Provide links for cookie settings for major internet browsers).

Restricting the Collection of your Personal Data

At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following:

If you have already agreed to share your information with us, feel free to contact us via email and we will be more than happy to change this for you.

The Brighton Collection will not lease, sell or distribute your personal information to any third parties, unless we have your permission. We might do so if the law forces us. 

Product Specifications